Bell update on COVID-19 for business customers

Axia continues to work with Bell while we integrate our teams to deliver network services and innovative solutions for broadband users throughout Alberta. After the completion of the acquisition in September 2018, Axia is now a Bell Canada Company.


How we are supporting your services and critical operations

As Canada’s leading provider of communications infrastructure and operator of the country’s best network, Bell has made unparalleled investments in network capacity, reliability and redundancy to maintain service for our customers during emergency situations. This includes resiliency solutions to enterprise business and government organizations to support their critical operations.

In response to the emergence of COVID-19, our focus is on securing our network and protecting facilities and critical business functions to support service continuity, including capacity management, backup, recovery and relocation of systems as necessary. Maintaining service for public health and other essential agencies is the top priority.


Business continuity

Bell has implemented business continuity plans to safeguard operations for the health, safety, security and economic well-being of Canadians. This includes coordination with external government and health agencies.

Bell’s Business Continuity Program, plans and policies were developed in line with international standards which includes business impact analyses and risk assessments, and awareness and training programs. Bell’s Health and Safety team is working with leaders and teams across our business, as well as suppliers, to assess and mitigate risk, support service continuity and protect our employees. We have implemented a work from home policy for all employees able to do so. For critical onsite employees, shift adjustments and separate working areas are being designated to reduce risk.


Bell networks

Bell’s networks are designed to manage evolving demands during significant peak data usage shifts and we have enhanced our monitoring and assessment tools to respond to an evolving situation. Bell is accelerating the optimization of call routes and port utilization to increase capacity, including for our conferencing services, while expediting required deployment of technology within the network and restricting non-essential work. We are also working closely with other carriers in Canada on supporting stability of inter-carrier connectivity. We are closely monitoring the evolving situation and making appropriate adjustments as needed.


To stay up to date on how Bell is prioritizing the health and safety of all our customers and team members, visit

To manage your Axia business services online, visit our customer portal.